Return Policy

At Coolcuello™, your satisfaction is our priority. If you're not completely happy with your purchase, we’re here to help.

📦 30-Day Return Guarantee

You have 30 days from the delivery date to return your Coolcuello™ product for a refund or exchange.

✅ Eligibility for Return:

Item must be in original condition (unused and undamaged)

Must include all original packaging and accessories

Proof of purchase or order number is required

Returns must be requested within 30 days of delivery

🚫 Non-Returnable Items:

Items damaged due to misuse or accident

Products returned after 30 days

Items missing original parts or packaging

🔄 How to Start a Return:

Contact our support team at Contact us with your order number

We’ll guide you through the return instructions

Once your return is received and inspected, we’ll issue a refund or send a replacement

💳 Refunds:

Refunds will be processed to your original payment method within 3–5 business days after your return is approved.

🚚 Return Shipping:

Return shipping costs are the responsibility of the customer (unless the item is defective or incorrect)

We recommend using a tracked shipping service for safety