FAQ

❓ Frequently Asked Questions

Q1: How does Coolcuello™ work?

Coolcuello™ uses a bladeless, triple-turbine air circulation system that pulls in air and pushes it out through multiple vents around your neck. This creates a 360° cooling effect without any exposed blades.

Q2: Is it safe to use on skin or hair?

Yes! Coolcuello™ features a bladeless design, so there's no risk of hair tangling or skin irritation. It’s ultra-safe for daily use, even while exercising or moving around.

Q3: How long does the battery last?

Coolcuello™ can run for 2.5 to 11 hours, depending on the fan speed selected. It’s powered by an energy-efficient 10.5W motor and charges via USB Type-C.

Q4: How long does it take to charge?

With a 5V~2A input, Coolcuello™ charges fully in approximately 3 to 4 hours using any standard USB-C charger.

Q5: How heavy is Coolcuello™?

It weighs about 390g — perfectly balanced for all-day wear without causing neck strain or pressure.

Q6: How loud is the fan?

Coolcuello™ operates below 36dB, which is quieter than a whisper. You can use it comfortably at work, in class, or while sleeping.

Q7: Can I use it while working out or running?

Absolutely. Coolcuello™ is ergonomically designed to stay in place during movement, making it ideal for workouts, hiking, or commuting.

Q8: What is it made of?

Coolcuello™ is crafted from premium ABS plastic, ensuring it's durable, lightweight, and skin-friendly.

Q9: Does it come in different colors?

Yes! You can choose between Classic White and Matte Black to match your style.

Q10: Is it covered by a warranty?

Yes, Coolcuello™ comes with a 30-day warranty. If your device has any manufacturing defects, just contact our support team within the first month for a replacement or refund.